Meter Testing

Overview: Mulonga Water Supply and Sanitation Company Limited regards meters as a capital item, very expensive and requiring continuous maintenance. In order for the Company to implement its commercial policy on meters, the Company under National Water Supply and Sanitation (NWASCO) guidelines has come up with a solution on how to ensure that meters are in good state of operation at all time to the satisfaction of our clients and the Company. What is Meter Testing? Meter testing is the process of ensuring that all water meters that are supplied to our clients are calibrated with the accuracy ranging from +/- 2.0%. How Meter Testing Is Done: Once our customers register a complaint on the accuracy of the meter, Customer Relations Assistants (CRA) advise the customer to pay for meter testing. Testing Process: 1. Customer registers meter accuracy complaint 2. CRA advises customer to pay testing fee of K50.00 3. Meter is removed and tested in our certified laboratory 4. Accuracy report is generated 5. Results communicated to customer Fee Structure: Meter Testing Fee: K50.00 If meter is faulty: Customer receives full refund + bill adjustment If meter is working: Customer forfeits the testing fee Bill Adjustment Policy: If a meter is found faulty, the bill shall be adjusted according to the meter testing percentage error. This adjustment shall be effective from the time the meter testing fee was paid.