Billing Guide

Understanding Your Water Bill

Clear breakdown of your water and sewer charges. Learn about fixed charges, metered rates, and billing cycles.

Fixed Charges

Water - Fixed Monthly Charge

This fee recovers costs associated with providing "fixed costs" of service associated with providing water to your property. Fixed costs occur whether or not any water is used by the client during the month.

Sewer - Fixed Monthly Charge

This fee is 20% domestic or 40% for Non Domestic of water charges, recovers costs associated with sewer service provided to your property. Fixed costs occur whether or not any water is used by the client during the month. The only exception is for customers not connected to our sewer network and are using septic tanks.

Sewer - Surcharge

This charge represents the 2.5% of water Charge and is charged on all customers that have a water connection account. This fee funds the repair or replacement of aging and dilapidated sewer lines. Additional information you need to know is that the billing date is the 17th of each Month and the due date is 14 days after the billing date. This means that if you do not settle your bill 14 days after billing, you are liable for disconnection of service.

Metered Charges

Water Charge

This charge recovers costs associated with providing water to your property. The charge is based on the actual consumption in a month.

Sewer Charge

This fee is calculated as a percentage of the actual water consumption in a month. The rates are 20% domestic or 40% for Non Domestic. These charges recovers costs associated with sewer service provided to your property.

Sewer Surcharge

This charge represents the 2.5% of water Charge and is charged on all customers that have a water connection account. This fee funds the repair or replacement of aging and dilapidated sewer lines.

Standard Charge

This is a fixed charge on all metered properties. The charge is K5, K8, and K15, for Domestic, Institutions and commercial properties respectively.

Consumption

This is the actual Water consumed in the month. It's calculated by subtracting the current reading from the previous reading. Additional information you need to know is that the billing date is the 17th of each Month and the due date is 14 days after the billing date. This means that if you do not settle your bill 14 days after billing, you are liable for disconnection of service.

Tariff Guide

Metered Tariffs

Customer Type	Consumption Block (m³)	Rate (K per m³)
COMMERCIAL	0 to 50	7.91
COMMERCIAL	50 plus	11.11
INSTITUTIONAL	0 to 50	5.52
INSTITUTIONAL	50 plus	6.75
DOMESTIC	0 to 6	3.91
	6 to 30	4.35
	30 to 60	4.34
	60 plus	6.32

Unmetered Tariffs

Category	Charge Description	Amount (K)
LOW COST	Water Charge	7.91
	Water Charge	7.91
	Sewer Charge	11.11
	Sewer Charge	11.11
	Fixed Monthly Bill	112.11
	Fixed Monthly Bill	112.11
	Sewer Surcharge	2.29
	Sewer Surcharge	2.29
MEDIUM COST	Water Charge	141.44
	Water Charge	141.44
	Sewer Charge	38.29
	Sewer Charge	38.29
	Sewer Surcharge	3.54
	Sewer Surcharge	3.54
	Fixed Monthly Bill	173.29
	Fixed Monthly Bill	173.29

Important Billing Information

The billing date is the 17th of each Month and the due date is 14 days after the billing date. If you do not settle your bill 14 days after billing, you are liable for disconnection of service.

Need Help? Contact Customer Support